Automate customer supportwith an intelligent AI agent
Nilu is a smart agent that answers your customers on Telegram and Instagram 24/7. It speaks Uzbek, Russian and every other language — and when things get complex, it hands the conversation to a live operator on its own.
Businesses are already selling with Nilu
See what businesses already working with Nilu have to say.
"Orders come in at night too — now Nilu replies instantly, quoting prices and delivery on its own. Our operators only join for complex cases."
"We use Nilu for our own products as well — the AI closes most conversations by itself, so the team stays focused on sales."
Assalomu alaykum, bu ko'ylakdan 44 o'lcham bormi?
Chilonzorga yetkazib berish qancha turadi?
Здравствуйте, есть доставка по Ташкенту?
Narxi qancha? Chegirma bormi?
Assalomu alaykum, bu ko'ylakdan 44 o'lcham bormi?
Chilonzorga yetkazib berish qancha turadi?
Здравствуйте, есть доставка по Ташкенту?
Narxi qancha? Chegirma bormi?
Businesses across Uzbekistan trust us
Everything you need for sales and support
Nilu is more than a chatbot — it runs the whole journey from the customer's first “hello” to the closed sale.
AI chat agent
A smart agent tailored to your business talks to customers in natural language.
- Context-aware, human-like conversations
- Understands voice messages and photos
- Custom prompt built for your business (AI-assisted)
- Human-like typing pace and tone
Operator handoff
Complex conversations are automatically escalated to a live operator.
- Configurable escalation signals
- Instant alert to your team's Telegram group
- Live chat workspace for operators
- Full conversation history preserved
Mini-CRM & pipeline
Every conversation automatically becomes a lead tracked in your sales funnel.
- 6-stage kanban board (new → won)
- Lead scoring and source tracking
- Tasks and notes
- Assign leads to operators
Product catalog
The AI knows your products: prices, stock and delivery costs — calculated automatically.
- Bulk upload via XLSX
- Per-branch stock tracking
- Automatic delivery cost quotes
- Location detection from map links
Analytics & reports
Conversations, operators and AI performance — all in one dashboard.
- Live sessions and outcome stats
- Operator KPI metrics
- AI cost tracking
- PDF report export
Re-engagement
Customer gone quiet? Nilu follows up on its own and brings them back.
- Scheduled follow-up messages
- Win back long-inactive customers
- AI-written or your own copy
- Configurable attempts and delays
And much more
Call analysis
AI scores OnlinePBX recordings: quality, sentiment, outcome
Comment moderation
Auto-detect spam and fraud comments on Instagram
Prompt studio
Create and test your agent's personality with AI
Multi-branch
Separate catalog and stock for every branch
Launch in 4 steps
No technical skills needed — you set everything up yourself in the admin panel.
Connect channels
Link your Telegram bot or Instagram page in minutes.
Train the agent
Upload your product catalog and shape the agent's personality for your business.
AI starts working
Nilu answers customers 24/7 and hands off to operators when needed.
Track results
Monitor sales and quality through the CRM pipeline and analytics.
Connects with the tools you already use
From customer channels to CRM and telephony — Nilu AI plugs into your existing stack.
Telegram
Messages via bot and business account
Instagram Direct
Automatic DM replies
Instagram comments
Reply to comments and convert to DM
amoCRM / Kommo
Push leads to your CRM automatically
OnlinePBX
AI analysis of call recordings
ERP systems
Auto-sync catalog and stock
Facebook Messenger
Talk to customers on Messenger
WhatsApp Business integration
Website widget
Chat widget for your website
A plan that fits your business
Every business is different — we tailor pricing to your needs. The demo is free.
Starter
For small businesses just getting started — try AI replies
- AI chat agent (1 channel)
- Operator handoff
- Basic analytics
- Conversations in any language
- Email support
Business
For teams serious about automating sales and support
- Telegram + Instagram channels
- Mini-CRM and sales pipeline
- Product catalog and delivery quotes
- Re-engagement messages
- Advanced analytics and reports
- Priority support
Enterprise
Full power for large teams and complex workflows
- Everything in Business
- Multi-branch and large catalogs
- amoCRM / ERP / OnlinePBX integrations
- Comment moderation
- Unlimited operators
- Dedicated manager
Every plan includes a free demo and onboarding assistance.
Frequently asked questions
Can't find your answer? Reach out — we reply quickly.
How does Nilu AI work?
Nilu AI is an agent built on modern language models (Google Gemini, GPT, Claude). It's configured with your business data and talks to customers on Telegram and Instagram like an experienced salesperson.
Can I train the agent with my own data?
Yes. Through the admin panel you upload your product catalog (XLSX) and define the agent's personality — its tone and what it talks about. The prompt studio does this for you with AI assistance.
What happens when the AI can't answer?
The conversation is automatically handed off to a live operator: on complaints, payment issues or when the customer asks for a human. You configure the escalation rules, and your team is instantly notified via a Telegram group.
Which languages are supported?
Nilu replies in whichever language the customer writes — Uzbek, Russian, English or any other. The admin panel itself is available in 3 languages (UZ · RU · EN).
Is my data secure?
Yes. Each business's data is stored in isolation and is never visible to other clients. Integration credentials are stored encrypted.
How much does it cost?
Pricing depends on the number of channels, conversation volume and required integrations. Contact us and we'll prepare an offer that fits your needs. The demo is free.
How do I get started?
Click "Book a demo" below or contact us. We'll get back to you within one business day, show you a demo and help with the setup.
Let's talk
Want a demo or have a question? Reach out however you like — we reply within one business day.
Automate your customer support today
Don't make your customers wait — Nilu AI answers them instantly, any time.