61% of sales start while you're asleep!
nilu is an AI salesperson working in Telegram, Instagram, on your website and on the phone. It answers at night too, quotes the exact price and stock, captures the phone number — and hands the hard cases to a person.
- Telegram
- Instagram Direct
- Instagram comments
- Website chat
- Phone calls
50 conversations free
Conversations across one day
Platform data
| Metric | In hours | After hours | After-hours share |
|---|---|---|---|
| Conversations | 1 862 | 2 946 | 61.3% |
| Leads | 1 485 | 2 342 | 61.2% |
| Left a phone number | 508 | 758 | 59.9% |
Aggregate across nilu merchants ·
The conversion rate doesn't drop.
79.8% of conversations become a lead during the day — and 79.5% after hours.
The mechanism
How an AI actually closes a sale
One conversation, five steps — from the customer's first question to the handover to your operator.
- 01
It replies
It replies in seconds, in whatever language and script the customer wrote in.
CustomerSalom, shu krossovka bormi?
niluAssalomu alaykum! Ha, bor. Qaysi o'lcham kerak?
- 02
It checks the stock
It looks up the actual product, the actual branch, the actual stock.
Customer44 o'lcham bor?
niluChilonzor filialida 44 o'lcham bor — 2 juft qoldi.
- 03
It sells
It sends the product photo, quotes delivery cost by real driving distance to the nearest branch, and calculates the nasiya monthly figure.
CustomerChilonzorga yetkazib berish qancha? Nasiyaga bo'ladimi?
niluRasmini yubordim. Chilonzorgacha 6,4 km — yetkazib berish 25 000 so'm. 6 oylik nasiya — oyiga 215 000 so'm.
- 04
It captures the number
It captures the phone number and creates the lead — the conversation lands on its own card in the CRM.
CustomerOlaman. +998 90 123 45 67
niluYozib oldim. Menejer 10 daqiqada bog'lanadi.
- 05
It hands off to a person
It hands off to your operator on the rules you set, with a brief pushed to your Telegram group.
CustomerChegirma bo'ladimi?
niluBu savolni menejerga uzatdim — hozir yozadi.
The difference
It knows your real stock. It cannot invent a price.
The catalog is the whole difference between nilu and a generic chatbot.
A catalog per branch
Upload an Excel file per branch, or connect your ERP directly — each branch with its own list.
Per-branch stock levels
"Is it in stock?" gets a true answer rather than a hopeful one — which branch, how many left.
Search built for how Uzbek customers type
Typo-tolerant: Latin and Cyrillic, Russian and transliterated product names, brand aliases.
The hard guarantee
It cannot quote a price or claim availability that didn't come from a real lookup on that turn.
A generic chatbot will confidently tell your customer a price that doesn't exist, and you find out when they arrive at the shop.
Every reply is checked automatically before it's sent.
The safety net
The leads don't fall on the floor.
The work doesn't end when the conversation does — every customer lands on a card, every day lands in a report.
Mini-CRM
- Lead board with win / lose
- Notes and tasks
- Customer directory with purchase history
- Segments and CSV export
- Funnel stats
- Pushes to amoCRM and Google Sheets
The manager's report
Every morning — what happened yesterday, on one page.
- Sessions and escalations
- Operator performance
- After-hours volume
- Sales
- A daily summary and a PDF
Only on nilu
Product demand — and unmet demand
What customers asked for that you don't stock. Every week, a list of what to start carrying.
Re-engagement
Tiered nudges for warm and cold conversations, written per customer. The model can also decide not to send.
Instagram's 24-hour rule is respected — out-of-window messages are never sent, they're queued for a human.
Surface area
Where it works, and with what
It answers where your customers already write, and connects to the tools you already run.
Channels
Telegram bot
Your bot, your brand.
Instagram Direct
Direct messages.
Instagram comments
Answers the "how much?" under your posts.
Website chat
One script, on your site.
Phone calls
Answers calls to your number by voice.
Connectors
amoCRM / Kommo
Leads land in your funnel.
Google Sheets
Every lead written to a sheet.
Smartup ERP
Catalog and stock, direct.
OnlinePBX
AI answers calls, and calls get analyzed.
Meta
Official Instagram account connection.
Telegram group
Escalations and the daily brief.
ERP: Smartup, others on request.
Telephony
nilu answers phone calls too
A customer who calls instead of writing is no longer a lost order. nilu picks up calls to your number, talks like a person, collects what you need and records the result in your system — at night, on weekends and while your operators are busy.
How a call goes
- 01
Picks up
The customer calls your usual number — nilu answers right away with a greeting.
- 02
Listens and understands
Speaks Uzbek and Russian, switching to whichever language the customer uses.
- 03
Asks what you need
Asks the questions you set — name, address, time, product — then reads it back for confirmation.
- 04
Records the result
The request or order lands in your system; the call recording and transcript are kept in the admin panel.
What it does
Around the clock
Calls after hours no longer go unanswered.
Natural voice
Pick a female or male voice — nilu sounds like a person, not a robot.
Uzbek and Russian
The language is detected automatically and can switch mid-call.
Hands over to an operator
When it gets complicated, or the customer asks, the call is transferred to a live operator.
Recording and transcript
Calls are recorded and transcribed — listen back and check any time.
Run from the admin panel
What it says, what it asks and when it hangs up — you set it all, no developer needed.
Fits any business
You tell nilu which details to ask for — and it runs the conversation around them. For example:
Taxi service
- Pickup
- Destination
- Tariff
- Phone
Clinic and beauty salon
- Name
- Service or doctor
- Preferred time
Shop and delivery
- Product
- Quantity
- Address
- Payment method
Restaurant and cafe
- Date
- Time
- Guests
- Name
Training center
- Course
- Age
- Preferred time
- Phone
Service and repair
- Issue
- Address
- Visit time
Taxi is a real scenario running today. For other industries the list of questions is set up in the admin panel.
Your number stays the same
Your existing telephony connects over SIP — OnlinePBX, Asterisk or your carrier's SIP trunk. Our team does the setup.
- OnlinePBX
- Asterisk
- SIP trunk
Outbound calls
Coming soonnilu calls customers itself: reminders, order confirmation, follow-ups.
Talk to nilu by voice right in your browser — it sounds the same on the phone.
Storefront
One button, and you have a storefront.
You fill in nothing.
The brand, products, collections, contacts, hours, SEO and languages are pulled from the Instagram account, the catalog and the business description that already exist.
Publishing passes a short review step.
Already selling this way
“Orders come in at night too — now Nilu replies instantly, quoting prices and delivery on its own. Our operators only join for complex cases.”
“We use Nilu for our own products as well — the AI closes most conversations by itself, so the team stays focused on sales.”
Trust
Where your data sits
- Credentials are encrypted, and phone numbers are encrypted at rest.
- Per-tenant isolation — no merchant sees another's data.
- Every reply is reviewed before sending.
- Channel monitoring, with alerts if a connection goes silent.
FAQ
Frequently asked questions
Can't find your answer? Reach out — we reply quickly.
How does Nilu AI work?
Nilu AI is an agent built on modern language models (Google Gemini, GPT, Claude). It's configured with your business data and talks to customers on Telegram and Instagram like an experienced salesperson.
Can I train the agent with my own data?
Yes. Through the admin panel you upload your product catalog (XLSX) and define the agent's personality — its tone and what it talks about. The prompt studio does this for you with AI assistance.
How do I connect the AI to my Telegram bot?
Enter your Telegram bot token in the admin panel — within minutes Nilu starts answering customers in your bot. An Instagram page connects just as easily through the official Meta integration.
How does automatic replying work on Instagram?
Nilu replies to Instagram Direct messages and to comments under your posts. When a customer asks for a price, it answers from your catalog, and it moderates spam in the comments. You connect your Instagram business account once in the admin panel — that's it.
Can nilu answer phone calls?
Yes. Your number connects over SIP (OnlinePBX, Asterisk or your carrier's SIP trunk) and nilu answers inbound calls in Uzbek or Russian: it answers questions, collects the details you need, reads them back for confirmation and records the result in your system. When needed, it transfers the call to an operator.
Will the voice AI fit my industry?
You decide which details it asks for: pickup and tariff for a taxi, service and time for a clinic, product and address for a shop. That is why nilu fits any business that takes orders, bookings or requests.
Will customers notice they are talking to a robot?
nilu speaks in a natural voice, briefly and politely. You choose the voice (female or male) and the speaking style in the admin panel. If the customer asks for an operator, the call is transferred to a live one.
What happens when the AI can't answer?
The conversation is automatically handed off to a live operator: on complaints, payment issues or when the customer asks for a human. You configure the escalation rules, and your team is instantly notified via a Telegram group.
Which languages are supported?
Nilu replies in whichever language the customer writes — Uzbek, Russian, English or any other. The admin panel itself is available in 3 languages (UZ · RU · EN).
Does an AI chatbot replace my operators?
No — Nilu is an assistant for your team. It handles repetitive questions (price, delivery, availability) on its own and hands complex cases to an operator. Your people get their time back for real sales and difficult customers.
Is my data secure?
Yes. Each business's data is stored in isolation and is never visible to other clients. Integration credentials are stored encrypted.
Is there a free trial?
Yes — 50 conversations free, no card required. Setup is self-serve in the admin panel: upload your catalog, connect a Telegram or Instagram channel and pick the agent's character; we help if you get stuck. When the trial ends you choose the plan that fits.
How is call analysis billed?
A seat is one employee whose calls are analysed. It starts at 450 000 UZS per seat per month, with volume discounts from 5 seats. Every seat adds 1 500 minutes a month and the minutes are pooled across the whole account; minutes past the pool are 400 UZS each. It requires connected telephony (OnlinePBX). Pro includes 3 seats free and Scale 10.
How do I get started?
Click "Book a demo" below or contact us. We'll get back to you within one business day, show you a demo and help with the setup.
What kinds of businesses is it a good fit for?
Any business that sells through Telegram or Instagram: online shops, delivery services, learning centers, service companies. If your customers text you to place orders, Nilu is built for you.
Do I need a developer to set it up?
No. Everything is done in the admin panel: upload your catalog, connect a channel, tune the agent's character — no code required. Setup takes minutes, not weeks.
Contact
Let's talk
Want a demo or have a question? Reach out however you like — we reply within one business day.